RETURNS + SHIPPING
Nothing's set in stone, but if you have any issues with anything email us to let us know: firstname.lastname@example.org. We will most likely figure out a way to resolve any issue. But, heres our policy below: (for shipping info scroll down to the bottom)
REFUNDS & EXCHANGES
Requests for a refund should be made within 48 hours of product arrival. We will accept returns of new sealed items in original condition within 14 days of the order. Exchanges can be made for different sizes or color options. Please email email@example.com prior to shipping back your product(s) to receive return number. Be sure to pack and seal the package securely. We recommend that you insure your package against loss and request a delivery confirmation. Packages must be returned prepaid.
All returns must be sent to:
6515 Davis Lane
Austin, Texas 78749
Upon receiving the returned goods, we will issue a refund for the item price on your original receipt, and any applicable taxes. Shipping charges are not refundable. Gift cards & final sale items are non-returnable. Custom orders are not refundable.
DEFECTIVE OR DAMAGED ITEMS
All product is constructed by hand and might have slight pattern variations & handcrafted character. If you received a defective or damaged product please contact us at: firstname.lastname@example.org for further instructions on receiving a refund or replacement. Any replacement shipping costs will be on us.
So sorry that we made a mistake on the order. Lets make it right. Please contact us at: email@example.com and give us your name, order number and specific details on which item was missing. We will send it out immediately.
So sorry that we made a mistake on the order. Lets make it right. Please contact us at: firstname.lastname@example.org and give us your name, order number and specific details on which item was incorrect. We will send it out immediately.
All product is made to order and will be shipped out 1-4 weeks after order is placed. You will be notified when the order is shipped along with tracking info.
We ship domestic US orders via USPS, but FedEx is also an option for an additional cost. All product is constructed by hand and is made to order. Orders are shipped Monday, Wednesday and Friday from Austin, Texas. Weekend and holiday deliveries may cause other shipping delays. Shipping time varies on location of shipment.
Domestic - All product is made to order.
Shipping on all domestic orders are free through USPS Ground.
All orders ship through USPS Ground unless specified.
Shipping charges on FedEx is a flat rate of $18 - $25 depending on your total amount.
Domestic shipments take approximately 3-5 business days.
There are faster shipping options, but additional costs may apply.
All orders ship from Austin, Texas.
International - Please contact us at: email@example.com for an estimated international shipping cost for your order.